EarCandle Company New Zealand
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Seven days a week, and we do read them all

A member of the EarCandle Company New Zealand support team

Email

theteam@customersupport.care is the address for everything: orders, returns, a question before you buy, or a problem after. Put your order number in the subject line if you have one and it will be quicker.

Phone

+66 (0) 98 391 3877 (International call centre).

Administration office

37 Crummer Road, Grey Lynn, Auckland 1021, New Zealand

This is an administration address, not a shop. We have no showroom and no counter, so please do not come to it expecting to buy or return anything in person.

Tracking an order

Tracking codes are emailed once the parcel is on its way, which is 24 to 48 hours after you order. If you have your code, use the tracking page.

Returns

The full terms are on the refunds and returns page. In short: 15 days, original packaging, proof of purchase, and your rights under the Consumer Guarantees Act 1993 on top of that.

Send us a message

Frequently asked questions

Can an Ear Clogged Home Remedy help with stuffy ears after a shower?

Water in the outer canal usually drains on its own if you tilt your head and leave it alone. If it does not, a rinse is unlikely to be what fixes it, and an ear that stays blocked, or hurts, needs looking at.

Can Ear Wax Removal At Home help with ear popping?

No. Popping and pressure come from the Eustachian tube, not from wax in the canal. Swallowing or yawning is the usual advice, and a pharmacist can suggest more.

Can Ear Wax Removal At Home help with nighttime ear discomfort?

It may help if the discomfort is a blocked ear from wax. Persistent discomfort at night is worth mentioning to a doctor.

Is Ear Wax Removal At Home good for frequent headphone users?

Heavy earbud use does compact wax, so people who wear them all day often notice it more. Cleaning when your ears feel blocked is sensible; cleaning constantly is not.

Can an Ear Cleaning Machine be used before swimming?

You can, but it will not stop water getting in. Earplugs are what people use for that.

Will an Ear Clogged Home Remedy remove wax without pain?

Yes, a gentle Ear Clogged Home Remedy like warm water irrigation clears wax without discomfort .

Does an Ear Cleaning Machine work for people with hearing aids?

Hearing aid users often deal with more wax, and clearing it can stop a blocked feeling. Ask your audiologist before using anything in an ear that wears a device.

Is Ear Wax Removal At Home effective for seniors?

Sometimes, and with more caution than at any other age. Ask a doctor, pharmacist or audiologist first, particularly with diabetes, past ear surgery, grommets, a possible perforation, pain, discharge or a sudden change in hearing.

Can an Ear Cleaning Machine help with balance issues?

No. Balance is an inner ear and neurological question and nothing you can reach from the outer canal. Dizziness or unsteadiness needs a doctor, not a cleaning tool.

Will an Ear Clogged Home Remedy help after a cold?

Possibly, if wax is the cause. Blockage after a cold is often fluid behind the eardrum instead, and that needs a doctor rather than a rinse.

How do I clean an Ear Cleaning Machine?

An Ear Cleaning Machine should be rinsed and disinfected after each use to maintain hygiene and performance .

Can Ear Wax Removal At Home improve ear pressure balance?

No. Ear pressure is the Eustachian tube's job and wax has nothing to do with it. Persistent pressure should be checked.

Will an Ear Cleaning Machine remove deep wax blockages?

No, and we would not sell you one for that. Genuinely impacted wax is a job for a clinic with suction and a proper view of the canal. A home rinse works on the outer canal.

Can an Ear Clogged Home Remedy help with ear itching?

It might, if dry wax is what is irritating you. Just as often the itch is skin, eczema or an allergy, and cleaning makes those worse rather than better. Persistent itching is worth asking about.

Does Ear Wax Removal At Home prevent infections?

No. Removing wax at home is cleaning, not prevention, and wax is there for a reason. If you think you have an infection, see a doctor rather than rinsing.

Can an Ear Cleaning Machine be used for daily ear hygiene?

We would not. Ears manage themselves, and daily cleaning tends to make things worse rather than better.

Is an Ear Clogged Home Remedy safe for children?

Not without asking. Children's ears are smaller, grommets are common, and an ear that hurts in a child needs a doctor rather than a rinse. Ear candling is adults only. Ask a pharmacist or GP before you try anything at home on a child.

Can Ear Wax Removal At Home be used before a flight?

You can clean your ears before flying if you want to, but it will not help with flight pressure. That is the Eustachian tube, and swallowing, yawning or a decongestant your pharmacist recommends is what people use.

How quickly does an Ear Cleaning Machine remove wax?

A rinse takes a few minutes. Softened wax comes out easily; hard wax may need a few days of softening first, or a clinic.

Is an Ear Clogged Home Remedy good for swimmers?

Gentle irrigation can rinse the outer canal after swimming. It is not a treatment for swimmer's ear and it will not stop one happening. If the ear hurts, itches badly or discharges, see a doctor.

Can Ear Wax Removal At Home help reduce tinnitus symptoms?

No. Do not treat tinnitus at home. It has causes that cleaning does not reach and it should be assessed by a clinician.

Will an Ear Cleaning Machine help with blocked ears from earphones?

Yes, an Ear Cleaning Machine clears wax buildup caused by frequent earphone use , ensuring better sound quality and ear health .

What’s the fastest Ear Clogged Home Remedy?

There is not a fast one worth recommending. Softening over a few days and then rinsing gently is what works; anything quicker usually means more pressure or a rigid tool, which is how ears get hurt.

Can Ear Wax Removal At Home improve sound clarity?

If wax was muffling things, removing it helps. That is the whole of it. Persistent muffled hearing should be looked at by a doctor.

Is an Ear Cleaning Machine safe for daily use?

No. Use it when your ears feel blocked rather than on a schedule. Over-cleaning is the most common cause of the problem people are trying to fix.

What makes an Ear Clogged Home Remedy better than cotton buds?

A bud takes a little wax from the outer ear and pushes the rest further in, and impacted wax is the usual reason someone ends up at a clinic. A rinse moves water rather than wax inward. We do not sell picks, spirals or suction devices.

Can Ear Wax Removal At Home prevent hearing loss?

No. If your hearing has changed, see a doctor or an audiologist. Do not assume it is wax and do not treat it at home.

How effective is an Ear Cleaning Machine?

For softened wax at the outer canal, effective enough. For impacted wax, not very, and that is what a clinic is for.

What is the best Ear Clogged Home Remedy for quick relief?

A warm water rinse of the outer canal, done gently and in short bursts, is the whole of what we would suggest. If it does not help, stop. Pain, discharge, hearing loss, ringing or dizziness are not cleaning problems.

How does Ear Wax Removal At Home work?

Soften hard wax for a few days, then rinse the outer canal with warm water over a basin. A camera pick lets you see while you work. Nothing goes deep, and nothing rigid goes in at all.